“We have worked with Care 4 Quality on a number of occasions, particularly in relation to appeals to the First-tier Tribunal (Care Standards) against decisions of the CQC. We often work to very tight deadlines and have found them to be very flexible and willing to work with us to meet our clients’ requirements, even at short notice. Their audit reports are often detailed and structured well, with clear advice on any actions required to achieve compliance. We regularly recommend Care 4 Quality to our clients, who have also expressed positive comments about their services due to their approachable nature and commitment to their role. We would not hesitate to continue to advise our clients of their services in the future.”

CQC have withdrawn their objection to our appeal and we no longer have the threat of closure hanging over us.  May I say a huge thank you to you and all the team that has helped to achieve this!

I Contacted Care 4 Quality. for assistance with my CQC Registration. I explained the reason for my contact and Will, the advisor who discussed my needs and told me more about Care 4 Quality.’s support package, was very helpful. He quickly set up a meeting with Nita, my registration lead, who took me through the whole process in a nutshell or a “dummies guide” which is what I needed. Nita adapted quickly to my learning style and was always on board when I needed advice. We had a rocky journey due to my own personal problems, but she never gave up with me and kept checking in. My account was put on hold at no extra charge, and she was there the minute I was ready to continue. I also took the add on option of QPol Policies and Procedures which was a great decision. This took a huge amount of pressure off, especially as I am dyslexic, so to have someone word and type my policies for me but still to be involved in making them was brilliant. Nita not only got me through the complicated registration process but she also explained clearly why CQC was formed, the importance behind it and how the Key Lines Of Inquiry & Fundamental standards connect in – this was something I had no idea about previously. But now I can honestly say it all makes sense! Without hesitation I would recommend Care 4 Quality. to anyone starting up in the care sector, they have a lot of knowledge and previous experiences within the sector and that’s why it works.

“We are thrilled with the responsive, professional support we received from the team at Care 4 Quality.! We initially contacted Care 4 Quality. as we are a relatively new cosmetic clinic and were due our first inspection from the Care Quality Commission. The prospect of an inspection was daunting, and we recognised the value that a good rating can add to an organisation with regards to current and potential clients. From the outset, the Mock Inspection Team were highly informative and proactive. They clearly applied their backgrounds as former CQC inspectors and healthcare professionals to ensure we had a thorough insight of what to expect in the process. After in-depth consultation and preparation with the team, Alistair came to our clinic for a day to carry out a comprehensive mock inspection. On this day, Alistair was fantastic to work with- he was friendly and highly informative, going through the entire inspection and review procedure with us. After this, we received a full in-depth report of the mock inspection. This highlighted the areas where we were successful in meeting the CQC’s KLOE’s, provided an audit of our governance systems, and gave us focused, constructive feedback on areas for improvement. And just one week later when our real inspection took place, we were delighted to receive a ‘Good’ rating from the Care Quality Commission! Thanks so much to the team at Care 4 Quality. for your support and insight, which helped us to achieve this fantastic result. Your team were responsive and always on hand to answer our queries, and the support we received gave us the confidence and knowledge we needed to succeed in our CQC Inspection.”

“We have been using Care 4 Quality in respect of issues we had with Care Quality Commission (CQC) following their most recent inspection. We found the team to be extremely helpful, professional in their approach and willing to go over and above to help us with the problems we had. As a result we are now going forward with the issues we had and feel that without the support of Care 4 Quality we would not have been able to solve many of the problems. We are still using them to continue moving the Home forward and would not hesitate to recommend Care 4 Quality and their service to anyone facing the same or similar problems with CQC.”

“When we decided to start our business, we had to shop around to see which compliance and policy writing company would be able to deliver what we needed. It is quite a daunting challenge to start a regulated business, so we needed to find a company that would be able to reassure us and guide us through the process. We did some scouting around and eventually came to Care 4 Quality., which in our opinion sounded credible, reliable and as though they were a company that knew what they were talking about. From the outset, we built a good rapport with the team and in particular, Imogen Huxford the Director of Clinical Operations. We had already developed a relationship with Care 4 Quality., but we needed to ask them for further support due to a setback from the CQC. In order to rectify our situation, we went back and forth with Imogen and the Care 4 Quality. team to create a list of policies that needed curating. Every time they created one, they would send it back to us to read and give our opinion on. The relationship we built with Care 4 Quality. meant that we could rely on their support if we needed help, which was crucial to us at that stage of our business. Imogen’s tone and manner of doing things was complimentary to us and her support, along with the whole team, makes me and my organisation particularly grateful.”

“As soon as we approached Care 4 Quality. for advice and guidance in our registration with the Care Quality Commission, the team immediately made us feel supported in the process. Their knowledge, understanding and commitment have been an incredible asset in our journey. In addition, the bespoke policies and procedures they have produced for us have been exceptional and illustrate their incredible attention to detail. Within weeks of our initial conversation with Care 4 Quality., we had submitted our application and I’m really pleased to say that we’ve now had our registration application accepted by the Care Quality Commission. We simply couldn’t have arrived at this point without Care 4 Quality. and we look forward to continuing to work with them in the future.”

“Having no previous experience in social care we were conscious when we bought our first care home of the lack of operational expertise or support that we could provide our manager with. The C4Q team have done an amazing job of filling that gap for us which I have no doubt played a pivotal role in our recent fantastic CQC inspection.”

Please pass on to your auditor our thanks for a very interesting and informative mock inspection.

We learned a lot and this will help us with our aim of continuously improving our service

“Along with the guidance of our Nominated Individual Dr Annelize Meyer, we began the challenging practice of registering with the CQC. The whole process was new for us and as a new Registered Manager, it has been a hell of a learning curve. Everyone at Care 4 Quality. are complete superstars and never too busy to answer silly questions or reassure me and even go the extra mile to check my risk assessments. They are wonderful and wouldn’t hesitate to recommend. Care 4 Quality. as a whole has given us support and they continue to deliver their support to us beyond registration. It was a big decision going with a company to help but I am so grateful, and it has been worth every effort.”

“When we approached Care 4 Quality., I was immediately impressed by their professionalism and genuine interest to support providers. We have had the pleasure of working with the team at Care 4 Quality. who have provided continuity for each of our managers throughout the process. Having two mock inspections a year at each of our sites has given us an invaluable safety net, which means we are fully prepared and confident when the real CQC inspections come round. After our mock inspections, we are given a feedback report which has been a saving grace for our provider. It offers constructive criticism and guidance to ensure that any pitfalls are ironed out within our service. These action plans are clear and effective and exactly what we need for the real inspections. The on-going relationship that All Care has built with Care 4 Quality. will remain in place for several years and we are excited to see what our provider can achieve thanks to their valuable support.”

“We have worked with Care 4 Quality on a matter where our mutual client (a Service Provider) had been imposed with positive conditions by the CQC. Their consultant was extremely user friendly, immediately grasped the issues and greatly assisted in putting together plans and collating the evidence to make the necessary representations to the CQC. Care 4 Quality helped the SP successfully remove the conditions and avoid a previously imminent Notice of Proposal to cancel registration. Their work was meticulous and they strived to secure the right outcome for the client. I would absolutely recommend Care 4 Quality for a Service Provider looking to make improvements.”

I am so pleased with Care 4 Quality. for the highly professional support they have provided. We are a non-medical and non-diagnostic private baby scanning company, and wanted to become CQC registered. When we saw just how complex and lengthy this process is, we came to Care 4 Quality. for support. After an initial call to establish exactly what bespoke support we need, they tailored their service and assigned us to the members of their team best suited to our needs. I was especially happy with the support from Natasha. We had a long, in-depth video call in which she went through our Policies and Procedures and together we updated to CQC Inspector requirements to support our successful registration. Natasha is clearly highly insightful in matters of compliance and CQC requirements around policies and procedures regulations, and the whole team have been highly professional and supportive throughout our registration process. We are now delighted to be successfully CQC registered and look forward to the future. I would recommend Care 4 Quality. to anyone looking to register their organisation with the CQC, as they are incredibly knowledgeable and supportive when it comes to this process.

Thanks to Care 4 Quality., I achieved something that I never thought was possible: my company, Hearology Ltd, has made its application for CQC registration! I honestly have no idea how we’d have done it without the help of Julie and Natasha from Care 4 Quality. – not, at any rate, without neglecting the running of the business in process. For anyone reading this wondering whether or not to employ one of the many consultants who offer CQC registration services, I’d draw attention to two parts of the process where the help of the caring experts at Care 4 Quality. is indispensable. 1) The first bit – getting one’s head around the task, organising and mobilising your team who are going to make the registration application. Because at that stage, it seems like such a daunting task – a task which, in our case, we didn’t even understand properly. So having the support of a team like Care 4 Quality. who’ve done this so many times before was necessary, at least in my case, to help stop my team from getting overwhelmed. 2) The last bit – going from it all being ‘nearly ready’ to receiving your registration application submission number. They say the last 20% takes as long as the first 80%, and they are right! This stage is challenging, but Care 4 Quality. did everything they could to make it as easy as possible for me to get my application over the line. I have used lots of consultants in my career but rarely have I felt as supported as I did by Julie and Natasha. I should also say the whole service was also outstanding value for money. I can’t thank Julie and Natasha enough, as well as the other team members at Care 4 Quality. who had an input in supporting our registration journey!

<em>User of iBenchmark: our Leading Care 4 Quality. Software</em>: “iBenchmark has been an excellent Care 4 Quality. System for our Care Home, and we cannot recommend it enough to all providers. We have been using iBenchmark for over 2 years now, and it has significantly improved the efficiency of our governance and documentation processes. Ensuring you understand and remain up-to-date with the CQC’s complex requirements can be difficult – especially when you are busy caring for patients every day! We used to worry that we were falling behind on aspects of Compliance, and we relied on an overcomplicated paper filing system. The system’s training videos and Compliance dashboard mean we know exactly what is required to be compliant in line with the latest CQC expectations. We have also been able to go paper free, and now use iBenchmark as a single storage point for our policies and procedures, staff certificates, and other important documents. What is especially useful about the system is that it provides you with training and guidance about each specific Key Line of Enquiry under the 5 Key Questions. This means you know exactly what a CQC Inspector wants to see for each of their ‘prompts’, and can compile evidence to prove how you are meeting this when it’s time for inspection. This means our staff are filled with confidence when it comes to CQC inspections, as we see them as a chance to demonstrate our Compliance and good governance to inspectors. Ultimately, iBenchmark has improved our understanding and application of Care 4 Quality., as well as streamlining our documentation processes. Thanks to the system, we can dedicate ourselves to our residents with the peace of mind that we are meeting all CQC standards!”

Care 4 Quality have provided us excellent service and was an invaluable resource to us when our home was going through a significant period of hardship.  Their consultant was very insightful and was able to provide us with concrete input and guidance on how to improve our services in all areas from care, regulation and procedures to staffing and management.  Working with them has been a personable and seamless process, with great responsiveness and on-going support.

“Care 4 Quality. have been a saving grace on our journey to becoming registered with the Care Quality Commission. We found it difficult to navigate the CQC registration process at first, but the Care 4 Quality. team have supported us throughout with their expert advice, dedication, and unparalleled knowledge of the registration process. Their expertise and professionalism are clear from the moment you speak with them, and we knew right away they’d be the perfect fit for our organisation. The bespoke policies and procedures they produced for Headway Homes are impeccable and are tailored to the exact needs of our organisation. We are looking forward to continuing our relationship with Care 4 Quality. in the future.”

We recently completed our CQC registration (September 2025), a process we began in October 2024, and we could not have done it without the outstanding support of Julie Walton and her team at Care 4 Quality. 

From day one, Julie was absolutely professional, knowledgeable, and approachable. She guided us step by step through what can be a daunting and complex process, always explaining everything clearly and with great patience. She worked around our timetable, was consistently available whenever we needed advice, and never made us feel rushed.

The policies, procedures, and risk assessments drafted by the agency were thorough, comprehensive, and tailored to our service. Julie’s expertise gave us complete confidence that we were on the right track. What stood out most was her genuine care for ensuring we felt supported and well-prepared — nothing was ever too much trouble.

Thanks to her guidance, the process felt smooth, structured, and far less overwhelming than we had anticipated. We are deeply grateful for her dedication and professionalism and would not hesitate to recommend Julie and Care 4 Quality to anyone embarking on their own CQC registration journey.

“Carers2U is a brand-new venture and we had no idea about the mountain there is to climb with CQC registration. We approached Care 4 Quality. last year and the onboarding process was extremely efficient and there was clear communication from all relevant members of the team throughout. They are all consummate professionals and when we had a query, the team were quick to communicate with us and rectify any issues we had. We also used Care 4 Quality. for our Registered Manager support, where they provided us with assistance about the process and made us feel extremely confident when it came to the real CQC interviews. Carers2U would not be in the position we are today without Care 4 Quality. and the team – I would recommend their services to anyone looking for a professional and dedicated registration process.”

“We’ve been searching around for a firm that listens and produces bespoke solutions to negotiate the CQC minefield. Care 4 Quality. are the only service we’ve found that provides such a dedicated service. We’ve been really impressed by the team’s professionalism and understanding and we are excited to continue building on our relationship with the team. We look forward to working with Care 4 Quality. now and to see what the future holds for our provider.”

“We always look forward to our Care 4 Quality consultant’s visits, not just because they are approachable and ‘human’, but also because of the insight and personal knowledge that they have of the Care Sector. Our consultant is always thorough when conducting audits and will ‘walk though’ with new staff the reasons why certain practices, policy and procedures need to be in place and how this can be implemented. Our Care 4 Quality consultant is a great asset to our company in ensuring that we continually seek improvement and compliance.”

“The consultant from Care 4 Quality has done a lot of work over the past year and the systems that are now in place are much easier to keep track of things so we can hopefully maintain it.
We received the draft report from CQC and got OUTSTANDING in the well-led section, which I know is due to all the input from Care 4 Quality. It’s great, that’s what we needed. Now just 4 more to achieve! Care 4 Quality are worth their weight in gold and they helped us get an “outstanding. Once again, thank you.”

We would like to say thank you to Care 4 Quality. for supporting our successful registration with the Care Quality Commission. After our initial consultation we were assigned Nita as our registration lead, who filled us with confidence that we would be supported throughout the process of CQC registration. Nita was fantastic, providing consistent support, reassurance, and professional guidance throughout the registration process. She is passionate about the work she is doing and you can sense she is doing it from the heart. She would even accommodate us after hours, as I was working myself and under a lot of pressure. I felt very supported and positively steered in the right direction by the whole company. In the time we spent with Nita we learned a lot, and by the time the interview came both myself (Registered Manager) and the Nominated Individual felt confident and well prepared. I admire Nita’s passion in her job and the relationship she builds with her clients. No words can ever explain how thankful we are to have been supported by our registration lead Nita alongside the rest of the Care 4 Quality. team. We would also like to say a special thank you to our Policies Lead, Emily, who also supported us throughout. We really appreciate the support and will definitely be referring our colleagues!

“As a new provider, we needed help to navigate the CQC registration process and make sense of the amount of work that needed to be done. We contacted Care 4 Quality. Ltd and they could not have been more helpful. The team are made up of specialists and former CQC inspectors, so we were confident we were in the right hands. They regularly contacted us to ensure we were on the right tracks and responded promptly to any queries. We were guided through the registration process and we comprehensively went through the documents we had to send to the CQC for approval. Everyone on the team has a keen eye for detail and ensured that we were fully confident in what we had submitted to the CQC. We also had assistance in preparing for the Registered Manager interview. We were given tips and mock interview questions so that we knew what to expect. I am proud to say that we are now successfully registered with the CQC as a new provider and it is all down to the hard work and commitment of Care 4 Quality. Ltd.”

“We initially approached Care 4 Quality. to help us with our registration and we were very impressed with the team’s exceptional knowledge and dedication. They’re made up of clinical experts and it is extremely apparent that their industry knowledge is second-to-none. Along with help on our registration, we were also provided with a full suite of bespoke policies and help to prepare for our Registered Manager’s interview, both crucial for our successful registration. They dealt with any queries we had with the utmost professionalism and we always felt like we could ask whatever question we wanted. We want to say a big thank you to the team at Care 4 Quality., as they gave us the confidence and expertise to successful register our company with the CQC.”

“We initially spoke with Care 4 Quality. earlier this year to help us register a new company with CQC. They were very flexible to the various changes that, as a company, we needed to make. Although the scope of the project changed along the way, the Care 4 Quality. team were very happy to change with us. The remit of our company is a little unusual in terms of CQC, but they were able to use their expertise to help us regardless. They have provided us with high quality advice, in a timely and professional way. As our company grows, we intend to carry on working with Care 4 Quality. to guide us though the complex processes that the CQC often require.”

“At first, the CQC process seemed like an insurmountable mountain ahead of us, but after Care 4 Quality. prepared and supported us in the registration process, as well as kitting us out with a full suite of bespoke policies and procedure – that onerous task became an enjoyable learning exercise. We’ve enjoyed working with them at every step of the journey and thanks to them, we’re now successfully registered with the CQC. The Stadium Clinic has an exciting future ahead and we look forward to building on our relationship with Care 4 Quality..”

“I approached Care 4 Quality. earlier this year to get support in registering Dr Roxy’s Clinic with the CQC. The team were keen to get started on my registration and this meant we could get it all turned around quite quickly. In terms of policies and procedures, the policies team were extremely helpful and dealt with any query I had with professionalism and efficiency. The whole process was very collaborative and I was consulted throughout the production of my policies. The team check with you regularly to ensure they bespoke your policies to the exact needs of your organisation, so I knew that the CQC would be satisfied that I had the right policies in place for my organisation. If I had any outstanding policies that I required, the team were quick to respond and produce them quickly, so I could focus on the set-up of my clinic. As well as the registration support and policies and procedures that I received, I was also provided with some support for my Registered Manager interview. This was particularly beneficial to me as I felt prepared and able to go into my interview, knowing that I had the advice and support from Care 4 Quality.. I am thankful to the team for helping with my successful registration and I hope to engage with their services for future support with my clinic.”