Healthcare services are made up of a variety of care pathways and processes that can collectively form a complex network. In order to achieve a high-quality service, this network must function seamlessly. This is often difficult to achieve as while some processes and pathways work well, others can be inefficient and ineffective.

A Quality Assurance Framework aims to drive improvement through the involvement of those closest to the service (i.e., its clients and stakeholders). An understanding of quality improvement is essential to those working within healthcare to ensure that areas for improvement are identified, reported and acted upon as a part of a Quality Improvement Framework.

Quality Improvement delivers a sustainable process of continual improvement in quality experience, productivity, outcomes of care and most importantly in the lives of people involved and working in healthcare settings.

For adult social care providers, the Adult Health and Care Bill (2021) introduces plans to establish an enhanced assurance framework for adult social care, working alongside the CQC and local authorities to assess effectiveness of services and achieve high quality care outcomes, as envisaged through the Care Act (2014)

This customisable policy contains:

• The Policy Statement
• The Scope of the Policy
• Role and Responsibilities
• Dimensions of Quality
• Quality Assurance Framework
• Identification of a Quality Issue
• Understanding the Problem
• Developing a Strategy for Change
• Communication
• Education and Training
• Regulatory Compliance
• Monitoring Information
• Related Policies Information
• Legislation and Guidance
• Summary of Review