Bekki Devine

Operations Coordinator

Bekki's role is to support the team with all of the administrative tasks that make the business run as smoothly as it does, such as booking in visits and carrying out survey calls on behalf of the customer. Bekki worked for the CQC for almost 5 years and gained invaluable knowledge on the registrations process as well as the CQC’s Fundamental Standards. During this time, she worked to resolve numerous queries from both members of the public and fellow colleagues in a timely, professional and satisfactory manner.

Rachael Giffard

Senior Operations Co ordinator

Rachael manages key operational and financial processes across Care Compliance. Alongside handling bookkeeping, invoicing, payments, QA surveys, staff onboarding and website maintenance, she leads client onboarding and offboarding, oversees document and template management and supports quality assurance across reports, data management and service delivery. Her role ensures smooth internal operations and a consistent, high-quality experience for clients and consultants.

Elain Gillespie-Jones

Bookings Lead

Elain is our dedicated bookings lead ensuring that all jobs are scheduled efficiently and consultants are coordinated seamlessly. In addition to overseeing job assignments, Elain also takes on key administration tasks such as formatting audit reports. Her proactive approach and commitment to excellence make her an invaluable part of the team

Georgia-Rose Voice

Administration Assistant

Georgia has a wealth of experience in business administration and plays a key role in keeping the team running smoothly. She manages essential administrative tasks such as booking inspections, formatting reports and action plans, overseeing calendar audits, and coordinating both monthly and ad hoc bookings. Recently, she has started assisting with marketing tasks to support the team’s growth. Georgia’s dedication and efficiency make her a great asset to the team.

Imogen Huxford

Compliance Director

As our Director of Clinical Operations, Imogen oversees all of our Clinical Operations, including Registration, Policies and Compliance. Imogen works closely with the teams to share in a passion for high quality care and compliance, supporting our clients to create and deliver a service that is safe, effective, caring, responsive and well-led. Her incredible attention to detail makes her an invaluable asset to our clients and to our organisation as a whole. As a Registered Nurse and former Senior Clinical Case Manager and Cardiology and Critical Care Team Lead at a highly respected medical insurance company, Imogen has a wide-ranging knowledge of the complexities in healthcare compliance.

Natasha Heasman

Head of Specialist Advisory Services

Natasha is an experienced healthcare professional having worked in the field for nearly a decade. Previously, she has been a trainer for the lead cancer system provider in England, where she delivered training for a web-based application that captures cancer patient information used by over 120 NHS Trusts across the country. Natasha has also been a Senior Clinical Case Manager for a private healthcare organisation, working as the lead individual for the Ophthalmology, Gynecology and ENT teams.

She also has extensive experience in leading training courses for a range of healthcare professionals and updating these materials in line with regulations.

As our Policies Manager, Natasha will be working closely with our clients to oversee the production of their bespoke policies and procedures. She will work collaboratively with the rest of the policies team to deliver excellent customer service for our clients and live up to their expected high standards.

Robyn Drury

Head of Operations

Robyn leads the Operations team at Care 4 Quality, overseeing the delivery of high-quality services and the smooth running of all operational activities. With a strong focus on team and consultant development Robyn ensures that everyone is supported, motivated, and aligned with strategic business objectives. Robyn work closely with colleagues across the business to manage client delivery, maintain consistent service standards, and drive improvements in productivity and quality. Robyn also plays a key role in client engagement, ensuring expectations are met and fostering long-term relationships that enhance our business.

Julie Walton

Head of Health and Social Care Compliance

As our Head of Health and Social Care Compliance, Julie leads on compliance projects, ensuring that the service can offer tailored, bespoke packages to support client’s compliance with regulatory requirements, national guidance, and best practice. This can range from remote audits to more specific projects, including Well Led Reviews. Julie is very much part of the team and supports colleagues with registration and policy clients for example, designing and leading on registered manager training. She uses her solid and extensive knowledge of health and social care regulation, clinical best practice, and national standards in the work she does for each client. Through her work Julie focuses on promoting person-centred care and the service user’s voice throughout consultation and engagement, providing support in a bespoke manner that works best for the individual. Having worked over 25 years in health and social care regulation, Julie has a wealth of knowledge and experience in inspection, registration, and enforcement, managing and leading inspection teams, including as a Compliance Manager and Head of Hospital Inspections. In addition to this, Julie has also delivered assessment and inspection programmes across the independent sector and NHS organisations within a set locality. She retains her nurse registration and has worked as a consultant across NHS and independent providers.

Kerry Foskett

Compliance Practitioner

As a trusted Compliance Practitioner, Kerry is committed to building proactive and collaborative partnerships with clients, ensuring they achieve and maintain full compliance with CQC standards across all operational areas. With a focus on delivering exceptional support in Policies, Registrations, Compliance, and Inspections, she has established long-lasting relationships with a diverse range of organisations. Kerry brings over 15 years of extensive healthcare experience, having worked in various hospital settings, including Labour Wards, Neonatal Units, and NHS Birth Centres, before transitioning to her role as a Community Midwife. This rich background has equipped her with deep expertise in reporting procedures, meticulous record-keeping, and navigating the ever-evolving landscape of compliance standards and regulations. Driven by a passion for excellence, Kerry is unwavering in her dedication to helping clients not only meet but exceed their compliance obligations. She consistently goes above and beyond to provide tailored support, ensuring their success and peace of mind in an increasingly complex regulatory environment.

Laura Caers

Compliance Advisor

As the Compliance Advisor, Laura has acquired and continued to build a strong client base that she supports with annual reviews and ad-hoc legislative updates to their bespoke policy suites. As well as her client base, Laura is also responsible for carrying out updates to the organisation’s master policy templates, ensuring customers are provided with the most up-to-date guidance in line with ever-changing legislation and regulations. Laura carries out mock inspections, supporting our qualified consultants during their visits. Laura’s role also constitutes formatting and quality controlling mock inspection and visit summary reports, as well as supporting new and existing customers with their provider registration applications and update notifications, in addition to supporting customers with CQC enforcements and FACs.

Aurelia Chirosca

CQC Compliance Inspector

Aurelia is an experienced clinical safety and quality assurance professional with a strong background in regulatory compliance, clinical governance, and digital health integration. She has led numerous quality improvement initiatives and clinical audits aimed at enhancing patient care, safety, and operational efficiency. With a deep commitment to high standards and compliance with CQC and safeguarding frameworks, Aurelia brings expertise in risk assessments, policy development, and leveraging digital tools to streamline care management and improve service delivery.