Staffing supply issues are a key, if not the key, threat to business continuity and service user safety. To support companies that provide essential care to vulnerable persons in their own homes, robust contingency planning has been drawn up to make sure that if they are hit by staff supply issues there is a pool of internal (bank) and external (agency) staffing available to call upon to mitigate risk to service user safety and adhere to the Care Quality Commissions (CQC) regulation 18 regarding safe staffing.

This policy sets out the circumstances and procedures for the deployment of bank and agency staff.