In May 2021 CQC released guidance around culturally appropriate care. We have designed an Equality & Diversity Audit which covers the key themes of this guidance and blended this with requirements around accessible information standards to ensure that

Culturally appropriate care (also called ‘culturally competent care’) is sensitive to people’s cultural identity or heritage. It means being alert and responsive to beliefs or conventions that might be determined by cultural heritage.

Cultural identity or heritage can cover a range of things. For example, it might be based on ethnicity, nationality, or religion. Or it might be to do with the person’s sexuality or gender identity. Lesbian, gay, bisexual, and transgender people have a particular culture. So do Deaf people who use British Sign Language.

Care and support needs to be adapted and responsive to people’s cultural, ethical, and religious choices. This audit will help to identify any gaps in your systems, processes, and practices within your service in relation to accessibility, equality, and diversity.