This policy will support you to be committed to ensuring that you meet and exceed the expectations of your service users and their relatives, advocates and related professionals. It supports you to deliver quality services and offer continuous improvement, effectiveness and, efficiency.

Governance and Risk Procedures, in conjunction with Quality Assurance Framework, enable you to achieve sustainable growth by providing quality guidance to your team, enabling you to deliver high quality exceptional care which consistently satisfies the needs and expectations of your service users and team members.

This document follows the pillars of healthcare governance to support you in implementing a framework through which we can be held accountable for continuously improving the quality of our services and safeguarding high standards of care by creating an environment in which excellence in care will flourish.

In relation to risk management, the primary concern is to protect service users, team members and company assets, as unmanaged risk are almost exclusively negative. When the management of risk goes well, it often remains unnoticed. When it fails, however, the consequences can be significant, high profile and with the potential to cause harm to service users and their treatment.

Effective risk management will help to avoid this. This policy sets out a framework for the management of all risks facing the business, including those associated with the delivery of safe, sustainable care for its service users, relatives and team members.