Responding appropriately to incidents or circumstances that have caused, or may cause, harm to service users, team members, or visitors is a key part of the way that you can continually improve the safety of your services.

Your service’s responsibilities also include monitoring safety, preventing and reducing risk, carrying out risk assessments, raising the profile of any incidents and unsafe practices to team members, and adhering to the law.

This policy supports you to ensure that lessons are learnt from all accident, incident or near miss events which may have the potential to harm people or the business, and, where possible, will assist you in aiming to reduce or eliminate such incidents.

This policy outlines the processes for ensuring that incidents are reported in a timely and accurate way, robustly investigated, and improvements implemented when necessary.