Missed home care visits can have serious implications on a vulnerable client’s health and wellbeing. This is particularly important for clients who live alone and may not be able to alert others if a missed or late visit occurs.

This policy is designed to safeguard all our clients in the event of a late or missed visit. The procedures allow for the identification of any errors that may have led to a late or missed visits and ensure the thorough review of how this can be prevented in the future