“We have worked with Care 4 Quality on a number of occasions, particularly in relation to appeals to the First-tier Tribunal (Care Standards) against decisions of the CQC. We often work to very tight deadlines and have found them to be very flexible and willing to work with us to meet our clients’ requirements, even at short notice. Their audit reports are often detailed and structured well, with clear advice on any actions required to achieve compliance. We regularly recommend Care 4 Quality to our clients, who have also expressed positive comments about their services due to their approachable nature and commitment to their role. We would not hesitate to continue to advise our clients of their services in the future.”

CQC have withdrawn their objection to our appeal and we no longer have the threat of closure hanging over us.  May I say a huge thank you to you and all the team that has helped to achieve this!

“We have been using Care 4 Quality in respect of issues we had with Care Quality Commission (CQC) following their most recent inspection. We found the team to be extremely helpful, professional in their approach and willing to go over and above to help us with the problems we had. As a result we are now going forward with the issues we had and feel that without the support of Care 4 Quality we would not have been able to solve many of the problems. We are still using them to continue moving the Home forward and would not hesitate to recommend Care 4 Quality and their service to anyone facing the same or similar problems with CQC.”

“Having no previous experience in social care we were conscious when we bought our first care home of the lack of operational expertise or support that we could provide our manager with. The C4Q team have done an amazing job of filling that gap for us which I have no doubt played a pivotal role in our recent fantastic CQC inspection.”

Please pass on to your auditor our thanks for a very interesting and informative mock inspection.

We learned a lot and this will help us with our aim of continuously improving our service

“We have worked with Care 4 Quality on a matter where our mutual client (a Service Provider) had been imposed with positive conditions by the CQC. Their consultant was extremely user friendly, immediately grasped the issues and greatly assisted in putting together plans and collating the evidence to make the necessary representations to the CQC. Care 4 Quality helped the SP successfully remove the conditions and avoid a previously imminent Notice of Proposal to cancel registration. Their work was meticulous and they strived to secure the right outcome for the client. I would absolutely recommend Care 4 Quality for a Service Provider looking to make improvements.”

Care 4 Quality have provided us excellent service and was an invaluable resource to us when our home was going through a significant period of hardship.  Their consultant was very insightful and was able to provide us with concrete input and guidance on how to improve our services in all areas from care, regulation and procedures to staffing and management.  Working with them has been a personable and seamless process, with great responsiveness and on-going support.

“We always look forward to our Care 4 Quality consultant’s visits, not just because they are approachable and ‘human’, but also because of the insight and personal knowledge that they have of the Care Sector. Our consultant is always thorough when conducting audits and will ‘walk though’ with new staff the reasons why certain practices, policy and procedures need to be in place and how this can be implemented. Our Care 4 Quality consultant is a great asset to our company in ensuring that we continually seek improvement and compliance.”

“The consultant from Care 4 Quality has done a lot of work over the past year and the systems that are now in place are much easier to keep track of things so we can hopefully maintain it.
We received the draft report from CQC and got OUTSTANDING in the well-led section, which I know is due to all the input from Care 4 Quality. It’s great, that’s what we needed. Now just 4 more to achieve! Care 4 Quality are worth their weight in gold and they helped us get an “outstanding. Once again, thank you.”

I would like to commend you on the quality of your policies in terms of content and presentation, and to commend your risk assessments. They are the best risk assessments I have seen since I started working at the CQC, and some of the best policies.

The incident policy is excellent, comprehensive and compliant policy, with an incident form and Root Cause Analysis templates.  It also includes the reporting of ‘near misses’.

“I have been very happy with the service the team provides. They have very thorough and competent inspectors and integrate well with our staff. Their reports are very detailed and include an action plan to help staff improve, they also indicate which areas they feel would reach outstanding. The reports arrive promptly after the visits and they are available to work on special projects should this be needed – we have not used them in this way, but would be happy to do so. I can highly recommend them as a professional team and a great help in preparing for CQC visits – they inspect our 4 services annually as an unannounced ‘mock’ inspection and this works very well for us.”

“Our experience with Care 4 Quality. has been excellent. The team were very knowledgeable, understanding and proactive. We didn’t really know where to start with our registration process, so we contacted Care 4 Quality. to support us through it. As soon as we started working with the team, everything started to become much clearer. They clearly outlined which of our policies were transferable for CQC Registration, while also identifying the areas we needed to address. Our aim when we decided to work with Care 4 Quality. was to have our registration completed by May 2020 and I’m very pleased to say that we were able to fulfil this objective. This wouldn’t have been possible without the support and guidance of the team at Care 4 Quality..”

We started to use Care 4 Quality in January 2018 after a very poor inspection. There was a lot of uncertainty about the future of the home, thanks to the help and support given by Helen and the team, within a few months we were out of special measures. The consultant’s audits, the support over the phone and the paperwork contributed to our improvement. Most importantly, having a good team by your side during a difficult time gives you all the support and reassurance you need. I would definitely recommend Care 4 Quality!

“I just wanted to say a huge thank you to Care 4 Quality for today. The consultant was so enthused and we thought they were lovely! You never know how people are going to react however much you get on with them and trust their work, so I was so happy the team took to the suggestions so well. Thanks again and we will be sure to send you lots of emails soon!”

“We have no words to express or describe our heartfelt big thank you to Care 4 Quality. On behalf of CHC we salute you. You have made an indelible contribution to the advancement of our development and for us all here in Capital Homecare (UK) Ltd. We are so indebted to your gracious broad-mindedness and your incredible acumen. You are blessed. We at Capital Homecare cannot wait to welcome you home because you are one of us.”

“Care 4 Quality have provided external Training, Auditing, Advice and Consultancy to our service for over three years. They provide a bespoke quality service that is tailored to the exact needs and requirements of the organisation. This forms a vital part of our service and helps ensure that we remain relevant, current, up to date with new regulations/initiatives and legally compliant. Which in turn helps us deliver a high standard of care to our service users.”

Care4 Quality have been instrumental in our journey towards registration with the CQC. Over the course of several months, their unwavering support and expertise have been nothing short of exceptional. From the outset, the team displayed a remarkable depth of knowledge, guiding us through every step of the registration process with precision and clarity. Their professionalism was matched only by their warmth and patience, making what could have been a daunting endeavour feel manageable and even enjoyable.

Thanks to the team’s diligent efforts, our registration was successfully completed, marking a significant milestone for our organisation. I cannot speak highly enough of the team, nor can I recall a time when I’ve been more eager to recommend a company based on such an outstanding experience.

In summary, working with Care4Quality has been an absolute pleasure, and I wholeheartedly endorse their services to anyone seeking expert support in navigating the complexities of CQC registration.

Sarah Norman, Registered Manager and Alexia Navarro, Head of Operations

Julie, Tasha and the Care 4 Quality team have been exceptional through my application process. They have been supportive, responsive, professional, thorough and they believed in me and my ability to get through even when I had doubts. Their attention to detail is incredible and they helped me understand the process intimately, while taking a lot of the burden off. I am very grateful for their help, which has made a daunting process much more manageable.

Dr Itunu Johnson-Sogbetun

DrShoCares

“We want to thank you for your loyalty and making yourself available at very short notice to help contain the situation and your consultant for the hard work and perseverance to get to the desired result, which has been achieved”

After yesterday’s meeting with the local authority, the “voluntary” suspension on new admissions has been lifted !! Decided that we’ll admit one new resident at a time (per week maybe) to ensure we have all the new paperwork totally completed and correct for each new admission. Big relief! The 3 from the authority were happy with care documents in place, couple of suggestions to improve (of course!!) but all went well. Thank you for all your help so far, we couldn’t have done it without Care 4 Quality!

“We initially spoke with Care 4 Quality. earlier this year to help us register a new company with CQC. They were very flexible to the various changes that, as a company, we needed to make. Although the scope of the project changed along the way, the Care 4 Quality. team were very happy to change with us. The remit of our company is a little unusual in terms of CQC, but they were able to use their expertise to help us regardless. They have provided us with high quality advice, in a timely and professional way. As our company grows, we intend to carry on working with Care 4 Quality. to guide us though the complex processes that the CQC often require.”

“We’ve been searching around for a firm that listens and produces bespoke solutions to negotiate the CQC minefield. Care 4 Quality. are the only service we’ve found that provides such a dedicated service. We’ve been really impressed by the team’s professionalism and understanding and we are excited to continue building on our relationship with the team. We look forward to working with Care 4 Quality. now and to see what the future holds for our provider.”

“As soon as we approached Care 4 Quality. for advice and guidance in our registration with the Care Quality Commission, the team immediately made us feel supported in the process. Their knowledge, understanding and commitment have been an incredible asset in our journey. In addition, the bespoke policies and procedures they have produced for us have been exceptional and illustrate their incredible attention to detail. Within weeks of our initial conversation with Care 4 Quality., we had submitted our application and I’m really pleased to say that we’ve now had our registration application accepted by the Care Quality Commission. We simply couldn’t have arrived at this point without Care 4 Quality. and we look forward to continuing to work with them in the future.”

“We initially approached Care 4 Quality. to help us with our registration and we were very impressed with the team’s exceptional knowledge and dedication. They’re made up of clinical experts and it is extremely apparent that their industry knowledge is second-to-none. Along with help on our registration, we were also provided with a full suite of bespoke policies and help to prepare for our Registered Manager’s interview, both crucial for our successful registration. They dealt with any queries we had with the utmost professionalism and we always felt like we could ask whatever question we wanted. We want to say a big thank you to the team at Care 4 Quality., as they gave us the confidence and expertise to successful register our company with the CQC.”

“Care 4 Quality. have been a saving grace on our journey to becoming registered with the Care Quality Commission. We found it difficult to navigate the CQC registration process at first, but the Care 4 Quality. team have supported us throughout with their expert advice, dedication, and unparalleled knowledge of the registration process. Their expertise and professionalism are clear from the moment you speak with them, and we knew right away they’d be the perfect fit for our organisation. The bespoke policies and procedures they produced for Headway Homes are impeccable and are tailored to the exact needs of our organisation. We are looking forward to continuing our relationship with Care 4 Quality. in the future.”

“We wouldn’t be where we are today without the help of Care 4 Quality.. As soon as you pick up the phone to the Care 4 Quality. team, their enthusiasm and expertise in the field is clear to see. The team promptly responded to any queries we had and resolved any obstacles we encountered throughout the CQC registration process. They also produced immaculate bespoke policies and procedures for our service, getting to know us as a company and tailoring each policy to our service, which was a vital aspect of our registration process. Thanks to Care 4 Quality., we can proudly say that we have successfully registered with the CQC and look forward to building a lasting relationship with them.”

“As a new provider, we needed help to navigate the CQC registration process and make sense of the amount of work that needed to be done. We contacted Care 4 Quality. Ltd and they could not have been more helpful. The team are made up of specialists and former CQC inspectors, so we were confident we were in the right hands. They regularly contacted us to ensure we were on the right tracks and responded promptly to any queries. We were guided through the registration process and we comprehensively went through the documents we had to send to the CQC for approval. Everyone on the team has a keen eye for detail and ensured that we were fully confident in what we had submitted to the CQC. We also had assistance in preparing for the Registered Manager interview. We were given tips and mock interview questions so that we knew what to expect. I am proud to say that we are now successfully registered with the CQC as a new provider and it is all down to the hard work and commitment of Care 4 Quality. Ltd.”

“At first, the CQC process seemed like an insurmountable mountain ahead of us, but after Care 4 Quality. prepared and supported us in the registration process, as well as kitting us out with a full suite of bespoke policies and procedure – that onerous task became an enjoyable learning exercise. We’ve enjoyed working with them at every step of the journey and thanks to them, we’re now successfully registered with the CQC. The Stadium Clinic has an exciting future ahead and we look forward to building on our relationship with Care 4 Quality..”